At Tumbleweed Plants, we prioritize the well-being of our plants and your satisfaction. That's why we offer a comprehensive guarantee to ensure your happiness with every purchase with us.
10 Day Plant Protection
10-Day Plant Protection: every live plant is covered for its first 10 days with you, the time a plant usually needs to settle into a new home. If your plant does not make it through the first 10 days after arrival, we will replace it at 50% of the price.
How to claim: contact our Plant Care team within the 10 days, as soon as you notice a problem, with your order number and photos. We will diagnose the issue and give you tailored care advice first. If the plant still does not make it, it qualifies for a replacement.
Conditions: the plant must have been cared for as we recommend, for example with enough light. One replacement is available per plant. The replacement comes in its nursery grow pot, so any repotting is done by you. Delivery of the replacement is charged to you. The plant protection gives a replacement, not a cash refund.
Damaged on arrival: tell us within 24 hours. We first help you nurse the plant back to health, and if it does not recover, we replace it at no cost, because it counts as damaged on receipt.
All plants purchase are covered by 10-day protection. The intention of this protection is to provide ease of mind on the quality of plants that we deliver.
Please note that we have a stringent QC process before sending out the plants, to ensure they arrive to you perfectly.
Should there be issues for the plants, please consult our customer service team with your order number as soon as possible and we will look into it.
Our Plant Care specialist would provide you with care advice. During this adjustment period (this might be beyond the 10 days of arrival), as certain plants do take awhile to get used to the environment, our first step would be to ensure your journey to successful plant parenthood. our team would assist you on this journey.
1. Should you spot any issues with the plants from the day you receive it, do share images and reach out to our customer service team.
2. We will assist to diagnose any potential issues and reccomend adjustments if required.
3. Despite the adjustments and best effort in care, if the plants dies* within the adjustment period. We will cover it under the 10 Day Protection.
4. Should the same plant be not available, an alternative would be suggested to you. In addition, there are times where a plant might not be suitable for your space that have been selected. in those cases, we would offer an alternative.
*We do not offer a cash refund for our plant protection.
We only replace plants that are dead, or extremely sick.Some examples but not limited to:
1) All/Main Branches are dry and brittle
2) All foilages have fallen off within days of receiving it.*Do note that some plants might have minor blemish, and cosmetic damages, these does not qualify for a replacement.If a product is disposed of before a resolution is confirmed, any option for a replacement or compensation will be nullified.
3) Should the plant be of sick and bad condition at the point of receipt.
Living plants are to be cherished for their unique shapes and inherent beauty. Like us, they are sensitive and may sometimes display minor imperfections or signs of stress, which are often manageable. With proper lighting and care, your plant will adapt and grow along with you.
It’s important to recognize that the following characteristics are natural and do not qualify for a replacement:
Discolored Foliage: Browning tips and edges are common and can be easily trimmed or removed.Leaf Drop: This is typical during changes in environment or seasons, as the plant adjusts to its new setting.
Leaning Plants: Plants that lean due to being top-heavy can be supported by staking or tying to ensure they stand upright.
The Scratch Test: This simple test is crucial for assessing the vitality of your plant. Gently scratch a small area on the stem or trunk with a sharp object like a coin or fingernail. If you discover green and moist tissue beneath, your plant is alive and well, ready to grow new leaves. Conversely, if the scratch reveals dry, black, or brown tissue, it indicates that the part of the plant is deceased and can be pruned away.
