At Tumbleweed Plants, we prioritize the well-being of our plants and your satisfaction. That's why we offer a comprehensive guarantee to ensure your happiness with every purchase with us.
What is Happiness Guarantee?
Good Looking Plants Guaranteed
We’re a team of plant lovers with a low tolerance for bad aesthetics so you can be sure our plants will look the part.
With a changing selection of trending houseplants and the biggest collection of planters to choose from, you’ll always find something you love.
Healthy Plants
We take pride in assuring the good health of every plant we deliver. Through meticulous care in our greenhouses, combined with our dedicated delivery drivers, we guarantee that each plant will arrive in excellent condition.
Guarantee
All plants are covered by our guarantee on the day of arrival. Although slight weariness or minor cosmetic blemishes might arise as your plants adapt to their new environment, rest assured that we are committed to assisting their flourishing journey in their new home.
Replacement Assurance
Should the rare circumstance occur where your plant arrives lifeless or sad, we will be more than happy to send you a complimentary replacement plant. The replacement will be packed in a grower pot, and we will provide you with clear instructions for repotting. It's important to note that if a particular plant is currently unavailable, we won't be able to offer the same plant as a replacement.
Please get in touch with us within 24 hours of receiving the plant should there be a need for replacement. We are unable to replace plants passing this replacement period due to many other external circumstance that would affect the plants growth.
Damaged Items
If you receive a damaged plant or pot, kindly take a few photos of the affected item and reach out to our Customer Service team within 24 hours of your purchase. We kindly request photos as evidence of the damage, and rest assured, we will promptly replace the damaged portion of your order
Care Product Guarantee
With utmost care, we meticulously choose top-quality products to nurture and enhance the life of your plants. If, within 7 days of arrival, a care product or accessory is damaged or exhibits signs of being defective, we will gladly provide a replacement for your utmost satisfaction.
Order Adjustments
To ensure an exceptional customer experience, we promptly initiate order fulfillment as soon as it is placed. Consequently, we regret to inform you that we are unable to accommodate order cancellations or accommodate requests for changes once the order has been placed.
Personalised support online and off
We offer personalised customer service (with real people). You’ll get the same friendly support to guide you in your plant journey.
Whether it’s plant care, product advice or order updates, we’re ready to help.
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