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Help with your order and plants

Track your order, sort out a problem, and settle your plants in.

How can we help?

Track my orderSee where it is Just arrived4 first steps

Just arrived? Start here

1 Unwrap itLet it rest for a day
2 Bright, indirect lightOut of harsh afternoon sun
3 Feel before you waterOnly when the top 3 cm is dry
4 Wait two weeksNo feeding or repotting yet

A yellow leaf or two after the trip is normal.

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Quick answers

All answers

How often should I water?

There is no fixed schedule. It depends on the plant, its light and your home: aircon dries soil faster, and dim corners hold water longer. Feel the top 3 cm of soil first and water only when it is dry, until water runs out of the bottom. In Singapore's humidity most indoor plants need less water than the label says.

What if my plant does not settle in?

Message us first: most plants recover with a small change in light or watering. Our 10-day Happiness Guarantee gives you 50% off a replacement if a plant does not make it within 10 days.

Does an aircon room change things?

Yes. Aircon dries the soil and the leaf edges faster. Check those plants more often and keep them about a metre from the vent.

When should I repot, and can you do it?

Most plants are happy in their pot for a year or more. Repot when roots come out of the bottom, or the soil dries out in two or three days every time. We can repot at your home, or top up with Down To Earth. potting mix in between.

How do I care for life-like plants and moss frames?

No water and no light needed. Fan out the stems of life-like plants after the trip and dust them now and then with a soft brush or a damp cloth. Keep moss frames dry, out of direct sun, and never wet them.

Returns, refunds and delivery

See our refund policy and shipping policy. Your order status and invoices are in your account.

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