Free Delivery above 99SGD

What options do you provide for buying plants online?

Plants

We offer 3 options:

1/ A selection of a large selection of common houseplant varieties available to buy as Potted Plants, i.e. together with a planter. We offer 3 planter options for each plant, so there’s a total of 90 combinations available.

In addition, we have added a Grow Pot option, this are generic plastic pot options in the case if you would like to pair these houseplants along with your own option of planters.

2/ A curated selection of plant varieties available to buy as Just Plants. These are less common varieties that will appeal to those more experienced with houseplants. You can buy the plant in its plastic grow pot or repotted in a simple terracotta pot. We change this selection monthly with new varieties.

3/ A selection of Gifting Plants available to buy as a potted plant, i.e. together with the planter shown. This selection is chosen by us to be suitable as a gift and is intended to be a fuss-free way to shop for a plant gift.

Yes of course. We offer recommendations based on the plant sizing, or planter sizing to match a suitable plant or planter. Feel free to mix and match from our full plant and planter ranges.

Generally speaking yes but as plants are organic and no two are identical, you should expect some difference in form and that’s OK.

We maintain a Plant Glossary that provides care instructions for all the plants we sell. Each plant comes with a QR code that links to the Plant Glossary so you can easily find the care instructions. If you need more help you can also contact us through email or livechat.

Unfortunately, we don’t accept returns or exchanges of plants unless they arrive damaged. If your plant arrives in a damaged condition, contact us within 24 hours with your order number and a photo of the damaged item and we’ll look into your query. 

Other Products

We source from all over the world, including Australia, Thailand, the UK, China, India, Malaysia, the US and other countries. Wherever there are people making interesting planters at scale.

Unfortunately our planters come as they are and we cannot add logos, holes, markings or otherwise process bespoke requests.

Yes you can buy either physical or electronic vouchers in the Gifts section of our store.

Yes, you can return any products that do not contain plants, provided they are in an unused condition, within 7 days by taking them back to our warehouse, alternatively if you need us to pickup from your location, a delivery fee of 20SGD would apply. You will need to present your order number. Refunds would be made in-store credits that can be utilised in your next purchase

If your product arrives damaged please contact us immediately with a photo and your order number and we will look into your query.

Delivery

For online orders, we have a minimum order amount of $35, before any delivery fees are applied.

*Different minimum order amount may be applicable during promotional periods.

We deliver 7 days a week. Depending on your ordered products, some plants might be on pre-order which would take a longer time for delivery. For products that are available, we deliver as fast as same day, to 7 business days.

Delivery is FREE on orders of $99 and above. For orders below that amount, there is a $10 delivery fee. If you choose same day delivery then you’ll pay a $10 top up fee. For more on delivery have a look at our Delivery page.

Support

You can reach us through live chat or by email 7 days a week. Live chat is the best way to get a quick response but we do aim to respond to all emails within 24 hours. Our customer service team handles all enquiries including about order fulfilment and delivery.

The best first stop is our Plant Glossary. If that doesn’t cover it, contact us through live chat or email and we’ll do our best to help. Please have your order number ready.

Returns

You can return any products that do not contain plants, provided they are in an unused condition, within 7 days by taking them to our warehouse, or schedule a pickup from our team, pickup charges of 20SGD would apply. You will need to present your order number.

Bulk and Corporate Orders

If you are interested in making a bulk order, contact us with details so we can provide a quote.

Visiting a Store

We are currently only operating fully online via tumbleweedplants.com

Rewards Program

It’s free to join, you get points (we call them “Seeds”) for signing up and for other things like following us on Instagram. You also get seeds for every dollar you spend with us either online or in our physical stores.

You need to log into the rewards program by clicking the little green icon on our website named “MY REWARDS”. Once there you can see how many seeds you have and how to redeem them for discount coupons that you can use online or in our physical stores.

Click the little green icon on our website named “MY REWARDS”. You’ll be prompted to input your details. It’s nice and quick.