In line with our mission to make stylish indoor plants easy and accessible to all, we make every effort to delight you with the best products and service. We hope you love everything that you order but if something isn’t quite right, we are happy to help.

Please notify us within same day from receipt of your order if you wish to return or exchange any items. Please check the product descriptions for detailed information on dimensions and material, and contact us via live chat or email before you place your order for any clarifications, as our returns policy only applies to damaged/defective items. Our returns and exchange policy does not apply to plants, as these are non-returnable.

*Change of mind charges would apply once the order is fulfilled, pickup charges of $20 or 10% of total returned value, whichever is higher applies. This amount, will be refunded as a form of store credits, or via original payment method with an additional admin charge of 5% of total returned value.

Policy exclusions are applicable during promotional periods.

In its sole discretion, Tumbleweed Plants reserves the right to reject any return, exchange, refund deemed unfit or unreasonable.

All return and refund decisions by Tumbleweed Plants are final.

We do more than typical nurseries — each plant is trimmed, styled and QC-checked before delivery. Because plants are perishable, returns are limited to:
- Wrong item received
- Severely damaged / not viable on arrival
- Not within stated size range (beyond reasonable tolerance)

What to do: reach out to us within 24 hours of delivery with your order number and clear photos/video of the issue.

Conditions: keep the plant in its original nursery pot, do not repot/trim. We’ll prioritise a replacement or store credit if the exact item is unavailable.

Not eligible: change of mind; minor cosmetic blemishes, slight leaning, a few transit leaf drops, soil shift; natural variation; issues arising after delivery (over/under-watering, heat/sun exposure, pets, etc.); custom potted sets; sale/clearance items.

Quick FAQ

Can I return a plant if I change my mind?

No. Due to perishability, plants are not returnable for change of mind.

What if my plant arrives damaged or it’s the wrong plant?

Email support@tumbleweedplants.com within 24 hours with photos/video and your order number. We’ll arrange a replacement or store credit if the exact item is unavailable.

My plant looks a bit different from the photo—can I return it?

No. Natural variation in height/shape/leaf count is expected and not considered a defect unless it falls outside the stated size range.

I ordered the wrong pot size—can I exchange?

If unused and in original packaging, planters can be returned within 7 days. A $15 pickup can be arranged, or you may return in person (if applicable).

Are delivery fees refunded?

No. Delivery fees (completed or scheduled) aren’t refundable.

How long do refunds take?

After approval and processing, allow up to 14 working days. Timings depend on your bank/payment provider.

What evidence do you need for a plant claim?

Order number + clear photos/video of the plant and packaging within 24 hours of delivery.

Do discounts affect my refund?

Yes. Refunds apply to the final amount paid after discounts. Loyalty points/vouchers aren’t encashable.

Return window: within 3 days of delivery.

Condition: unused, in original packaging with all inserts/accessories and any free gifts.

Exclusions: Any items that are used. used/installed items (e.g., planters with soil wear or water marks), custom/engraved items, change-of-mind on used goods. Pots that have been used whenever they are opted for repotting on our store or not)

Fees, Method & Timing

Delivery fees are non-refundable. If a return pickup is needed, a pickup charge ($20 or 10% of total returned merchandise, whichever is higher) applies.

Refunds are issued as store credits or payment method (with additional 5% admin charges) for the amount actually paid (after discounts/vouchers).

Loyalty points / vouchers / gift cards: redeemed points or voucher values aren’t returnable as cash; balances are adjusted accordingly.

Once processed, refunds typically appear within up to 14 working days (payment gateway/bank dependent).

Tumbleweed Plants reserves the right to decline returns that don’t meet these conditions.

Fit & Access: Measure your space. For large plants/planters, check lift/doorway/stair dimensions and building access rules.

Light Match: Pick a plant that suits your natural light (low/medium/bright, direct vs. indirect).

Pot Compatibility: Ensure your planter’s internal diameter fits the nursery pot or the repot size you select (and whether you want drainage).

Care Level & Pets: Choose a plant you can maintain; check pet-friendly options if needed.

Delivery Details: Confirm recipient availability and any condo/office delivery requirements.

Natural Variations: Shape, branching, leaf count, and slight height range may vary; blooms/variegation are not guaranteed unless stated.

We can only process refunds for items in a new, unused condition. Please retain the original packaging.

Please contact us to let us know that you would like to make a return and our customer service team will confirm the next steps. 

Should any products are being used, e.g. soil, planters (via repotting services), etc, these products are considered consumed, and non refundable via a change of mind.

Once the return has been confirmed by our team, you can either:

(1) take the item to our warehouse within 3 days of your receipt of the item and provide your order number. Provided the item is in an unused condition, our in-store team will facilitate an exchange or refund in store credits,

or

(2) request us to collect the item from the original delivery address. Collection will be carried out as soon as reasonably practicable and a $20 collection fee/10% of total returned value (whichever is higher) will be deducted from the refund amount. Refunds will be processed as store credits within 72 hours after the item has been collected and inspected.

ALL refunds are in the form of a store credit. Should you like to have it refunded to the original payment method, pickup charge ($20/10% of refunded value) + additional 5% admin fee (total refunded amount) applies.

Delivery fees will not be refunded.

*Kindly note by standard, refunds are in the form of store credits*

Policy exclusions are applicable during promotional periods.

You can return any products that do not contain plants, provided they are in an unused condition, within 3 days by taking them to our warehouse, or schedule a pickup from our team, pickup charges of 20SGD/10% of total returned value (whicher is higher) would apply. You will need to present your order number.

If your item arrives damaged or faulty please contact us immediately, stating your order number and providing photos of the damage or fault. Once we have looked into your query, we will be in touch with you regarding next steps.

You will not be charged for pick-up charges for damaged items. Please note that we won’t be able to process a refund or exchange if we are not notified about a damaged item within 24 hours of arrival, so please check your items on arrival.

Should you like to return, and require our pickup service, as a standard, our pickup charge of $20/10% of total returned value, applies.

However, should you like to place a separate order, and would like our driver to pick it up on the delivery on a reasonable basis, we would be happy to try to accommodate, please reach out to our customer service to do so.

All refunds made will be subject to our Returns Policy, and refunds would be given as a form of Store Credits which can be used on your next purchase with us.

For refunds into original payment method, additional charges of 5% applies on the total refunded amount.