At Tumbleweed Plants, we prioritize the well-being of our plants and your satisfaction. That's why we offer a comprehensive guarantee to ensure your happiness with every purchase with us.
10 Day Plant Protection
10-Day Plant Health Protection: Our quality selection process and Plant Care support guarantee that your plant will survive and thrive through this adjustment period. If your plant dies* within the first 10 days of arrival, we'll replace it at 50% of the price.
NOTE: We will only send a replacement of the plant in its nursery grow pot. Any further repotting etc would have to be done by the customer.
Free Replacements: If your plant perishes within 10 days and we have checked that the plant delivered was in bad shape, we will provide a replacement at no extra cost. We will refer to the plant condition at the point of delivery for this.
Conditions: For free replacement, issues must be reported within the first 24 hours of receiving the plant. The death of the plant should not result from neglect or improper care.
Process: Please reach out to our Plant Care team with photos and a detailed account for a diagnosis and tailored care advice. If the plant fails to survive after these steps, it qualifies for a replacement.
Limitations: One replacement is available per plant. Please note, delivery costs incurred will be the responsibility of the customer.
All plants purchase are covered by 10-day protection. The intention of this protection is to provide ease of mind on the quality of plants that we deliver.
Please note that we have a stringent QC process before sending out the plants, to ensure they arrive to you perfectly.
Should there be issues for the plants, please consult our customer service team with your order number as soon as possible and we will look into it.
Our Plant Care specialist would provide you with care advice. During this adjustment period (this might be beyond the 10 days of arrival), as certain plants do take awhile to get used to the environment, our first step would be to ensure your journey to successful plant parenthood. our team would assist you on this journey.
1. Should you spot any issues with the plants from the day you receive it, do share images and reach out to our customer service team.
2. We will assist to diagnose any potential issues and reccomend adjustments if required.
3. Despite the adjustments and best effort in care, if the plants dies* within the adjustment period. We will cover it under the 10 Day Protection.
4. Should the same plant be not available, an alternative would be suggested to you. In addition, there are times where a plant might not be suitable for your space that have been selected. in those cases, we would offer an alternative.
*We do not offer a cash refund for our plant protection.
We only replace plants that are dead, or extremely sick.Some examples but not limited to:
1) All/Main Branches are dry and brittle
2) All foilages have fallen off within days of receiving it.*Do note that some plants might have minor blemish, and cosmetic damages, these does not qualify for free replacement.If a product is disposed of before a resolution is confirmed, any option for a replacement or compensation will be nullified.
3) Should the plant be of sick and bad condition at the point of receipt.
Living plants are to be cherished for their unique shapes and inherent beauty. Like us, they are sensitive and may sometimes display minor imperfections or signs of stress, which are often manageable. With proper lighting and care, your plant will adapt and grow along with you.
It’s important to recognize that the following characteristics are natural and do not qualify for a replacement:
Discolored Foliage: Browning tips and edges are common and can be easily trimmed or removed.Leaf Drop: This is typical during changes in environment or seasons, as the plant adjusts to its new setting.
Leaning Plants: Plants that lean due to being top-heavy can be supported by staking or tying to ensure they stand upright.
The Scratch Test: This simple test is crucial for assessing the vitality of your plant. Gently scratch a small area on the stem or trunk with a sharp object like a coin or fingernail. If you discover green and moist tissue beneath, your plant is alive and well, ready to grow new leaves. Conversely, if the scratch reveals dry, black, or brown tissue, it indicates that the part of the plant is deceased and can be pruned away.
