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DELIVERY

We offer a door-to-door delivery service 7 days a week. At the checkout you can choose your preferred delivery slot from those available. We even offer same day delivery within a few hours (express delivery fees may apply). PLEASE NOTE: Our delivery service is door-to-door. Our drivers will deliver your items to your door or other designated area. For security and safety reasons our drivers are not authorised to enter your home so if you're ordering heavy items, please ensure you have the means to bring them inside.

RETURNS/EXCHANGES OF PLANTS

We're unable to accept returns or exchanges of plants so please check carefully before you place your order. 

RETURNS/EXCHANGES OF NON-PLANTS

Returns & exchanges of non-plants items will be reviewed on a case by case basis, and are not applicable during promotions and sales.

Please check the product descriptions for detailed information on dimensions and material, and contact us via live chat or email before you place your order for any clarifications, as our returns & exchange policy only applies to damaged/defective items.

DAMAGED ITEMS

If your item arrives damaged or faulty please contact us immediately, stating your order number and providing photos of the damage or fault. Once we have looked into your query, we will be in touch with you regarding next steps.

DELIVERY DATES

We offer delivery 7 days a week, except for public holidays. Choose your preferred delivery slot up to 7 days from your order date.

DOOR TO DOOR SERVICE

Our delivery service is door-to-door. Our drivers will deliver your items to your door or other designated area. For security and safety reasons our drivers are not authorised to enter your home so if you're ordering heavy items, please ensure you have the means to bring them inside.

SAME DAY DELIVERY

We offer SAME DAY DELIVERY, EXPRESS DELIVERY islandwide in Singapore. Check on the availability at the product and cart pages!

DELIVERY METHOD

All orders are delivered by Tumbleweed drivers in our own vehicles or (at times when capacity is constrained) by trusted third party delivery drivers.

NOTIFICATIONS

When your order is dispatched you’ll get an email informing you it’s on the way. That means it should be delivered within the delivery window in the email.

FAILED DELIVERIES

A re-delivery fee of $10 is applicable if no one is present to receive your order/not contactable for contactless delivery during the chosen delivery slot. It will be arranged at the next available slot/day

DELIVERY NOTES

Inform us about any delivery instructions in the box provided on the cart page. If you forget, please email us at the earliest possible ahead of your scheduled delivery and we will try our best to fulfil your request.

CHANGES TO ORDERS

If you want to request a change to an order pre-delivery, contact us as soon as possible and we’ll try to accommodate it. 

MULTIPLE DELIVERY ADDRESSES

If you want to deliver items to more than one delivery address please make separate orders for the relevant items.

STORE PICKUP

We currently offer store pickup for orders placed through our website. Feel free to select that at checkout

INTERNATIONAL SHIPPING

Sorry, we don’t currently offer international shipping.

About

Tumbleweed is an independent plants retail brand, established in Singapore in 2016. We make stylish indoor plants easy and accessible to all with great looking houseplant varieties, the biggest selection of planters and indoor plant care essentials delivered to your door.

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