We offer delivery 7 days a week, except for public holidays. Choose your preferred delivery slot up to 7 days from your order date.
DELIVERY DATES
DOOR TO DOOR SERVICE
Our delivery service is door-to-door. Our drivers will deliver your items to your door or other designated area. For security and safety reasons our drivers are not authorised to enter your home so if you're ordering heavy items, please ensure you have the means to bring them inside.
SAME DAY DELIVERY
We offer SAME DAY DELIVERY, EXPRESS DELIVERY islandwide in Singapore. Check on the availability at the product and cart pages!
DELIVERY METHOD
All orders are delivered by Tumbleweed drivers in our own vehicles or (at times when capacity is constrained) by trusted third party delivery drivers.
NOTIFICATIONS
When your order is dispatched you’ll get an email informing you it’s on the way. That means it should be delivered within the delivery window in the email.
FAILED DELIVERIES
A re-delivery fee of $10 is applicable if no one is present to receive your order/not contactable for contactless delivery during the chosen delivery slot. It will be arranged at the next available slot/day
DELIVERY NOTES
Inform us about any delivery instructions in the box provided on the cart page. If you forget, please email us at the earliest possible ahead of your scheduled delivery and we will try our best to fulfil your request.
CHANGES TO ORDERS
If you want to request a change to an order pre-delivery, contact us as soon as possible and we’ll try to accommodate it.
MULTIPLE DELIVERY ADDRESSES
If you want to deliver items to more than one delivery address please make separate orders for the relevant items.
STORE PICKUP
We currently offer store pickup for orders placed through our website. Feel free to select that at checkout
INTERNATIONAL SHIPPING
Sorry, we don’t currently offer international shipping.