I may occasionally rate a service/product but am not one that will usually leave a comment, good or bad. However, I felt compelled to due to the unexpected exceptional service I have been rendered.
First, to give credit to the product, the replacement foldable plant rack is excellent - sturdy, functional, a great value for money.
Second, onto what compelled me to sit down and type this long review. In short, the first plant rack was delivered in a timely fashion despite the heavy downpour. Unfortunately, I assumed due to different batches, some parts of the design doesn't match the looks of what was shown on their website. I am quite particular of the details because I have seen the actual rack and it caught my eye. Despite my disappointment, I wasn't expecting much when I wrote in my feedback to tumbleweed. I was expecting a polite "it is what it is" or "take it or leave it" response. To my pleasant surprise, Tumbleweed, checked, verified and make an exchange offer all within a week - keeping in close contact throughout. Naysayer will be saying this is the right service one is entitled to, but I am of the opinion that it is difficult climate to run any business and the for a rack of that price point, I think getting a refund offer will be a fair response one will most likely get.
Birds of father flocks together, my fellow green fingers will hear no end of my tumbleweed experience. I do hope you can endeavour with your great service. Thank you.
Customer officers: Vans and Azel
