A wonderful experience, thanks to Azel and the team at Tumbleweed Plants. I just wanted to express my gratitude for the support and care shown by Azel and the Tumbleweed Plants team. I had an issue with a damaged plant; many stems and leaves were bent and broken. I was honestly really disappointed at first because it was such a beautiful plant, and seeing it in that condition was sad. But what truly turned the situation around wasn’t just the replacement; it was how it was handled. Azel responded with such warmth, patience, and understanding. She reassured me every step of the way, even sending a photo of the replacement plant before delivery to give me peace of mind. The replacement arrived last night, and I was genuinely pleased; it was lush, healthy, and packed with care, just as promised. What touched me the most was how the team allowed me to purchase the original plant at a discount, knowing how attached my wife and I had become to it. That gesture meant a lot to us.
Mistakes can happen, but what matters more is how they’re handled, and Azel’s thoughtful approach restored my confidence in the brand. Thank you so much for going the extra mile. You’ve definitely gained a loyal customer in me.
