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We offer a door-to-door delivery service 7 days a week. At the checkout you can choose your preferred delivery slot from those available. We even offer same day delivery within a few hours (express delivery fees may apply).
PLEASE NOTE: Our delivery service is door-to-door. Our drivers will deliver your items to your door or other designated area. For security and safety reasons our drivers are not authorised to enter your home so if you're ordering heavy items, please ensure you have the means to bring them inside.
RETURNS/EXCHANGES OF PLANTS
We're unable to accept returns or exchanges of plants so please check carefully before you place your order.
RETURNS/EXCHANGES OF NON-PLANTS
Returns & exchanges of non-plants items will be reviewed on a case by case basis, and are not applicable during promotions and sales.
Please check the product descriptions for detailed information on dimensions and material, and contact us via live chat or email before you place your order for any clarifications, as our returns & exchange policy only applies to damaged/defective items.
If your item arrives damaged or faulty please contact us immediately, stating your order number and providing photos of the damage or fault. Once we have looked into your query, we will be in touch with you regarding next steps.
What is Happiness Guarantee?
At Tumbleweed Plants, we prioritize the well-being of our plants and your satisfaction. That's why we offer a comprehensive guarantee to ensure your happiness with every purchase with us.
Good Looking Plants Guaranteed
We’re a team of plant lovers with a low tolerance for bad aesthetics so you can be sure our plants will look the part.
With a changing selection of trending houseplants and the biggest collection of planters to choose from, you’ll always find something you love.
We take pride in assuring the good health of every plant we deliver. Through meticulous care in our greenhouses, combined with our dedicated delivery drivers, we guarantee that each plant will arrive in excellent condition.
All plants are covered by our guarantee on the day of arrival. Although slight weariness or minor cosmetic blemishes might arise as your plants adapt to their new environment, rest assured that we are committed to assisting their flourishing journey in their new home.
Should the rare circumstance occur where your plant arrives lifeless or sad, we will be more than happy to send you a complimentary replacement plant. The replacement will be packed in a grower pot, and we will provide you with clear instructions for repotting. It's important to note that if a particular plant is currently unavailable, we won't be able to offer the same plant as a replacement.
Please get in touch with us within 24 hours of receiving the plant should there be a need for replacement. We are unable to replace plants passing this replacement period due to many other external circumstance that would affect the plants growth.
If you receive a damaged plant or pot, kindly take a few photos of the affected item and reach out to our Customer Service team within 24 hours of your purchase. We kindly request photos as evidence of the damage, and rest assured, we will promptly replace the damaged portion of your order
Care Product Guarantee
With utmost care, we meticulously choose top-quality products to nurture and enhance the life of your plants. If, within 7 days of arrival, a care product or accessory is damaged or exhibits signs of being defective, we will gladly provide a replacement for your utmost satisfaction.
Water trays help take the pressure out of watering your plants.
Cement water trays with printed marble effect finishes help create a more fine looking finish right down to the water tray. We offer three different marble pattern designs.
These trays are intended for indoor use.
Maximum pot base width: 17cm
ABOUT WATER TRAYS
Plants in pots without drainage holes need to be watered carefully to avoid excess moisture in the soil and consequential root rot whilst watering a plant in a pot with a hole puts your tabletop in jeopardy of water seepage.
Using a water tray allows excess water to be collected and absorbed gradually back into the soil, allowing you to water more more freely.
GOES WELL WITH
We recommend these water trays for use with medium-small sized planters around 15-17cm in diameter.
We strive to provide the best online plant shopping experience, and shop with confidence. We guarantee that your plants will arrive in a state of happiness and good health. In the rare event that they arrive sad and unhealthy, we offer a free replacement. Just contact us with a photo upon receiving your plants (within 24 hours)
Read more details on our Happiness Guarantee
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