Please note that by placing an order at our online store you agree to comply with the following terms and conditions

General

Size, shape and colour of items may vary slightly from the images shown. All items are subject to availability and confirmation of the order price. We will inform you as soon as possible if the goods ordered are no longer available. 

Delivery

We deliver to all Singapore addresses. We ensure that every order is carefully packaged so that it reaches you safely. Delivery costs are calculated at the checkout and are based on weight and order type and your preferred time of delivery.

Orders up to 5kg by standard delivery cost $10.

Orders above 5kg by standard delivery cost $15.

24 hour shipping costs $20.

Delivery is free when you spend $150.

We aim to dispatch items within 1 working day once your purchase has been confirmed. Orders will be sent out via SingPost courier and should arrive within 3 days. Please allow 3 working days in total for delivery time. If you prefer to pick up the products yourself from our showroom, hit the self-collect option and we will have them ready for you.

Privacy

Any information given to us while making a purchase will not be stored by Tumbleweed or shared with a third party. Our online store accepts payments from all major credit and debit cards and ensures that all data is safe and secure. You will only receive an email from us if it is directly relevant to your order or you have signed up to our newsletter.  

Returns

We hope you love everything that you order from us but if something isn’t quite right you have 14 days from receipt to notify us if you wish to return or exchange your item. We can only accept refunds for items in a new, unused condition. If your item is damaged or faulty please contact us immediately to arrange an exchange. Unfortunately we can't accept returns of plants.

If you would like a refund please contact us by email at getintouch@tumbleweedplants.com within 14 days. Upon return the goods will be inspected and a refund made using the same payment method. Excluding faulty or damaged goods returns, delivery costs will not be refunded.

Return Procedure

To return a product to us:

  1. Contact us by email at getintouch@tumbleweedplants.com within 14 days of your delivery date. In your email please include your name, address, order number and any other information for the basis of your return. Please do not send us anything until you have confirmation from us.
  2. Pack all items in their original packaging and ensure that the packaging is secured. 
  3. Items should be returned in person at:

          59 Joo Chiat Terrace, Singapore 427221.

  1. Once received, we will inspect the items and if their condition matches our requirements, a refund will be made through the same method of payment within 14 days.

    Changes to terms

    These terms are subject to change without prior notice.